Choose the Question:

SERVICE

According to our policy we can send you the offer only, if an exact destination and travel time is given. Important to know that we are not a travel agency. With over 10 years of experience, we recommend that you first select the destination and date, then book your accommodation and only after ask for a quotation to avoid misunderstandings.

No. We do not have taxi service between Budapest old town and airport, port, railway station or bus station. We have long-distance transfers only. We recommend you the official yellow taxi or the 100E shuttle bus in Budapest.

- One way / From one place to another with stop on the way or by direct transfer without stop

- Same day return / You’ll pay only a one-way fare plus a waiting charge, so your return leg is free

- Any day return / Multiply the one way charge by two

- Multi-city tour / The vehicle and the driver can stay with you or your group, if you stay no longer than one night per place

We have long-distance transfers only, so yes is possible between Budapest and Vienna Airport, Bratislava Airport or Zagreb Airport. In case you like travel to an airport which is far, we recommend to travel one day prior in order to avoid being late and miss your flight.

Not problem. Accommodation of the driver will be covered always by the company, so not an extra costs for the customers.

Yes, of course and the costs will vary depending upon distances and waiting times.

He always stays in the vehicle during your excursion and wait for you at each stop. The drivers task is, apart from driving to take care of all your staff left behind in the car during sightseeing. Should you leave the car for a tour, you can leave luggage inside the car and we take responsibility for highest security of your belongings.

The given duration for the excursion means the real timing for excursion (sightseeing, lunch.. etc) starting from the stopping time.

Safety belt is mandatory for everyone in the vehicle all around Europe. Children must use child seat or booster seat under 1.35 meter. Please note that a child, no matter what age, counts as one passenger.

Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. We don't charge extra large luggage, if notified to us in advance when making your reservation. It is your responsibilty to let us know well in advance.

We have a modern fleet of vehicles consists of European cars (Volkswagen, Ford, Citroen, Mercedes) and trailers. All vehicles we operate are in very good condition, having service check every 2 weeks. The exact type of vehicle we can give you only 48 hours before the travel day as each vehicle run minimum 150.000 km a year and need a lot of maintenance.

We have neither night nor early morning service. The reason for this is that we pay attention to the drivers' exact working hours and health.

The driver will wait at the location specified in the confirmation voucher and he will show you the invoice with your name on it, to recognise the company.
- Hotel / Reception or lobby
- Private apartment / Main entrance of the accommodation
- River cruises / Reception area of the ship
- Airport / At the terminal main entrance with a A4 format plate (with the passenger’s name on it)

Our drivers are not native English speakers, but all of them have at least intermediate knowledge of English, so you can easily communicate with them. They drive safe, not exceeding speed limit.

- Speed limit for the vehicle till 9 pax: 130 km / hour on highways, 90 km / hour other roads, 50 km / hour in cities or villages

- Speed limit for the bus category above 9 pax: 110 km / hour on highways, 70 km / hour other roads, 50 km / hour in cities or villages

We have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.

Yes, all our transfers are door-to-door (No need taxi or extra walking).

PAYMENT & BOOKING

We recommend that you book as early as you can, because we can confirm only upon availability, but up to 24 hours before the travel start. Please be aware that for the offer or reservation we need full information about your trip.

Prices are quoted per vehicle. The private transfer is a private transportation (like a taxi) or other vehicle reserved exclusively for you or your group. We do not have shared ride service (ex.: public bus, train).

Our drivers are self-employed. Self employed drivers in Hungary can provide services and issue invoices only to private individuals. Issue corporate invoices with company name and address is therefore not possible. We provide the booking services to users for free (free offer and free administration) and the user only pays the driver for the transportation service.

First you can send only a request online through our website and our team will get in touch with you. It is really important that you provide all necessary details of your travel, so we can double check and send you a tailor made offer. After you agree with all and you send a written confirmation, we definitely make a fix reservation for you. Please note that to send an enquiry means only that we registered you in our system, reconfirmation is obligatory. After that we send you the e-Voucher (Confirmation Voucher by e-mail) which includes the booking details, chauffeur contact details and your reservation number.

- Full name of the lead client (name under the booking has been made at the accommodation)

- Emergency mobile number of the lead client (with country code)

- Exact pick-up address (with name of the accommodation)

- Exact drop-off address (with name of the accommodation)

- Your chosen option (with stop on the way or without stop)

- Pick-up date and time

By cash or by PayPal. For orders where a pick-up location is outside of Budapest, the company may request a deposit to be paid via PayPal for the selected vehicles, trips and orders for larger groups.

PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front- end and back-end solutions for merchants.

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. BBB Privacy Certification The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program. PayPal is a member of the BBBOnline Privacy Program and in no way reflects any relationship a seller that uses the PayPal service may have with the Better Business Bureau.

Tipping is regarded as a sign of good service in Central Europe, if you decide not to tip then no-one will think any less of you. Gratuity is excluded from the total price and is not a requirement. However, if you're extremely satisfied with the service, you can reward your driver with an optional tip (10% is sufficient).

Chances are there is something wrong with it. Probably did not include all the taxes or liability insurance, parking fees, tolls, fuel, chauffeur wage or maybe the vehicle is old. We take care of each customer and driver as well. Unfortunately, other companies do not pay the accommodation for the chauffeur and sleep in the vehicle. These companies also do not pay for the vehicle maintenance. There are more and more illegal companies in this industry. Be very careful and plan your trip wisely.

All cancellation needs to be forwarded in written to us.
- Cash on the spot / We do not charge any penalty fee till 1 day prior, however we kindly ask you to book only in case your travel in 100% sure. We recommend that you book as early as you can. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation

- PayPal in advance / If you cancel at least 30 day(s) in advance of the scheduled departure, there is no cancellation fee / If you cancel between 8 and 29 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee / If you cancel within 7 day(s) of the scheduled departure, there is a 100 percent cancellation fee

We are a lucky company because our passengers are extremely precise, but at the same time, a similar incident has happened to us twice in the last ten years. The driver will notify our office in all such cases. In case of no show or late cancellation we reserve the right to take legal steps and force the contracted amount through the Police and Courts. From your first e-mail we have your IP address, location and other information. When booking the service, you accept the Terms & Conditions. Therefore, we ask that you always notify us in time if you wish to cancel your reservation.

OTHER QUESTIONS

With pleasure we send you an offer, but not earlier than 6 month within your planned departure date and knowing all information which is needed. The reason is that we can not forecast the fares (toll fee, costs of fuel, parking fee.. etc) so much time in advance and can not guess your pick-up place, drop-off place or the day of travel, if you are also unsure about it. Due to pedestrian zones (car-free zones) and parking fees, we need exact address (city + street + house number or name of the hotel) with the exact travel date. Please note that we do not send cost estimates to customers (such as from the bus station to the train station or city center, etc). We can only send accurate and hidden cost-free offer, but we need the exact travel details. Thank you for your understanding!

By the last 10 years experience we had, it happened maximum 3 times that we were late 10 - 15 minutes. In this case we call you right away, it is not neccessary to ring us. Should the driver be late more than 5 minutes and we did not call you, please call further emergency number, provided on your booking confirmation and our dispatcher will assist you immediately. All our vehicles are installed with a GPS tracking system. We can track our vehicles anytime, anywhere in Europe.

We don't operate shared transport, furthermore we are not recommending to use this type of service for long-distance travel, because there is no legal company in Central-Eastern Europe for that, so this is dangerous. Official shared shuttle can be offered only at airports on each city and not between countries. You might wish to consider using the train or bus instead.

We will study your request and carefully assess whether the carriage of your pet is possible or not. Please bear in mind that animals always need to be safely placed in an appropriate animal transport box (except for guide dogs) and can never travel alone.

This is not a problem, we can provide a baby seat or booster seat free of charge. Please provide information on the number of children and their ages at the time of booking. This is your own responsibility, as we do not know their age.

A wheelchair can be transported free of charge, if notified to us in advance when making your reservation.

Sometimes we have more transfers in one day, so it is forbidden to smoke and eat in the vehicle. Only mineral water can be consumed. In case you would like to smoke or eat, please signal to the driver and during a short stoppage, it is possible to do this outside the vehicle.

No, in this case we can not help. We do not like to recommend any other company, because in case of any inconvenience we can have a bad reputation, but be careful if the prices are too low to be true.

Travelling long distances in Central-Eastern Europe with private transportation service is much better than train, bus or plane. The most significant benefit is the travel time, which is much shorter compared to the regular bus or train connection. Plus, with bus or train you need time and another form of transport to get to and from your address or hotel to your final destination, so if you travel by train or bus you will also have to add costs for getting to and from the train or station from your hotel. With our door-to-door transport, there are no other stops on the way unless you ask us to do so (for toilet, lunch, sightseeing.. etc). For example, if four person is travelling then the total price is around the same as travelling by bus or train. Generally for larger groups it might be cheaper travelling by private transfer. Last but not least, sometimes there is no direct connection by travelling train or bus and you are forced to wait long hours by changing the vehicles.

In case you think the offered vehicle is too small for your luggages, it is better to book a bigger vehicle. This is your own responsibility, as we do not know how many luggages you plan to carry with you. We have experienced that in every country medium and large luggages mean something different.

You should wear a face covering when using our services. The driver may be entitled to refuse to accept you if you do not wear a face covering. Follow the advice of the driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. Be aware of the surfaces you touch. Be careful not to touch your face. Cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing.

There are antiseptic wipes and gels in the cars. Drivers thoroughly clean the cars after every trip. Vehicles undergo a complete disinfection every day. When possible, use private transportation and try to avoid public transportation as much as possible.

You do not need to print your confirmation. All reservations are recorded in our system. The driver will also receive the booking details before the day of the journey.

You can contact us by online. Please click here: Online Form

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